Terms and Conditions of Sale
- About these terms
1.1 These terms and conditions of sale (“terms”) apply to all orders placed on this site (https://jeroboams.co.uk/) (“site”), except Broking List, En Primeur, Cellar Plan and Storage orders are subject to their own specific terms and conditions.
1.2 These terms were last updated on 1 September 2025. We may amend these terms from time to time. Every time you place an order our site, please check these terms to ensure you understand the terms that apply at that time.
2. Who we are and communication
2.1 We are Jeroboams Shops Limited (registered in England and Wales with company number 02923018) (“we”, “us”, “our”). We are a private limited company and our registered office is 43 Portland Road, London, W11 4LJ. Our main trading address is 7-9 Elliot’s Place, London, N1 8HX. Our VAT number is GB 696 647 763.
2.2 If you have any questions about these terms, please contact us using our details below:
(a) Email: enquiries@jeroboams.co.uk
(b) Phone: 0207 288 8888
(c) Postal address: 7-9 Elliot’s Place, London, N1 8HX
3. The order and contract process
3.1 When you place an order on this site, your order will be treated as an offer from you to purchase the products in your order from us.
3.2 We may contact you to confirm we have received your order but this does not mean we have accepted it. We only accept your order (and a contract will only be created) when and to the extent we email you to confirm dispatch of the ordered products in accordance with your delivery instructions.
3.3 Sometimes we may reject orders, for example, if a product is out of stock, if we can't verify your age, if you are located outside the UK, if the product is mispriced or misdescribed, or if your payment is not successful. If this happens, we let you know as soon as possible and will refund any sums you have paid us for a rejected order.
4. Our products
4.1 The main characteristics of the goods and services we offer will be described on the relevant product pages on the site. We are under a legal duty to supply goods that are in conformity with the contract.
4.2 A product's true colour or appearance may not exactly match the image of the product on the site as it appears on your device or its packaging may be slightly different. This shall not be taken as meaning the product does not conform to its description or to the contract.
5. Age verification
5.1 You must be 18 years old or over to purchase alcohol on this site. It is a criminal offence for anyone under the age of 18 to buy or attempt to buy alcohol, and for anyone buying or attempting to buy alcohol for persons under the age of 18. All purchases and attempted purchases are recorded.
5.2 By placing an order for alcohol on our site, you confirm you are at least 18 years old. You consent to us taking reasonable steps to verify your age before we accept your order. We reserve the right to reject your order if we are unable to verify that you are over 18 years of age.
5.3 Be aware that our deliveries of alcohol are subject to a ‘Challenge 25’ age verification scheme. We reserve the right to refuse handing over any alcohol if we cannot verify that the person receiving the delivery is at least 18 years old.
6. Prices, delivery charges and other costs
6.1 The price of our products, inclusive of VAT, will be the price displayed in the checkout page on the site when you place your order. If the rate of VAT changes after your order date but before we accept your order or (if applicable) after the products are delivered into your Storage account with us but before they are delivered to a non-bonded address, we may adjust the rate of VAT that you need to pay.
6.2 All delivery charges and any other costs associated with your order will be calculated and also specified in the checkout page when you place your order.
7. When we take payment
7.1 We charge you for all ordered products and any associated delivery charges when you place your order on our site. The checkout page on the site will specify our accepted payment methods.
7.2 If you have a Storage account with us and ask for your ordered products to be delivered into that account, the products will remain in-bond and we will not charge you VAT on them until you subsequently request us to delivery those products to a non-bonded address, such as your home address.
8. Delivery
Please see our Delivery Policy for details about delivery arrangements and timeframes.
9. Right to cancel
9.1 Subject to the exceptions described below, you have a legal right to cancel your contract with us at any time up to the end of 14 days after the day all the goods in the contract have been delivered to you.
9.2 To exercise the right to cancel, you must inform us with a clear statement setting out your decision to cancel the contract within the cancellation period described above. To do this, please write to us at enquiries@jeroboams.co.uk or call us on 0207 288 8888.
9.3 If you cancel the contract, we will reimburse all payments we have received from you under the cancelled contract, except:
(a) if the value of the products is diminished because of your handling of them beyond the sort of handling that might reasonably be allowed in a shop, we may deduct that amount from the reimbursement; and
(b) if you selected a kind of delivery costing more than the least expensive option we offer, refund of delivery costs will be capped at the amount you would have paid had you chosen the least expensive delivery option.
9.4 You must return the products to us at your own cost within 14 days after cancelling the contract, unless we have offered to collect them or they were originally delivered to your home and cannot be returned by post, in which case we will collect the products.
9.5 We will make the refund to the payment method you used for the cancelled contract within 14 days after we receive all the relevant products back from you or (if earlier) after you give us evidence of having sent them back to us.
9.6 The right to cancel does not apply:
(a) if you are acting in the course of a business;
(b) if your payment to us under the contract is less than £42;
(c) if the products are clearly personalised;
(d) if the products are liable to deteriorate or expire rapidly; or
(e) if the products are alcoholic beverages and the price was agreed when the contract was made, delivery can only take place after 30 days, and their value depends on market fluctuations which we cannot control.
10. Events outside our control
If our supply of any product is delayed by an event outside our control, we will contact you as soon as we become aware of the delay to let you know and do what we reasonably can to reduce the delay. If the delay is likely to be substantial, then you may cancel the order or the contract (as applicable) by contacting us, or we may do so by letting you know. If cancelled in these circumstances, we will refund you for the relevant product you have paid for in advance but not received.
11. Limits on our liability to you
11.1 We will not be responsible or liable for any losses you suffer cause by us breaking our contract with you if the loss is:
(a) unforeseeable, meaning that it was not obvious to us that it would happen and nothing you said to us before we accepted your order meant that we should have expected it;
(b) caused by an event outside our control; or
(c) avoidable, meaning that it was something you could have avoided or reduced by taking reasonable action;
(d) a business loss, which includes any loss connected with any trade, business, craft or profession.
11.2 If you are acting in the course of a trade, business, craft or profession, then subject to the condition that nothing in this clause will limit or exclude any liability that cannot legally be limited or excluded, our total liability to you for all losses arising under or connected with any contract between you and us, whether in contract, tort, breach of statutory duty or otherwise, shall be limited to the amount paid by you to us under the contract, and all claims for loss of profit or indirect or consequential loss are wholly excluded.
12. Your personal data
We will only use your personal data as set out in our Privacy Policy.
13. Miscellaneous
13.1 We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and ensure that the transfer will not affect your rights under the contract.
13.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3 The contract is between you and us. Nobody else can enforce it and neither you nor we will need to ask anybody else to sign-off on ending or changing it.
13.4 If a court or other authority decides that any part of these terms are unlawful, then the rest will continue to apply.
14. Governing law
14.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. The courts of England will have exclusive jurisdiction, except that, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland or, if you are a resident of Scotland, you may also bring proceedings in Scotland.
14.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and subject to the exclusive jurisdiction of the courts of England.
