FAQs
Ordering
How can I place an order with you?
To place an order, please visit our website www.jeroboams.co.uk where you will find a wide selection of wines and spirits available for purchase, or you can contact our Customer Service team via phone or email. Alternatively, you can pop into one of our Shops, or contact your Account Manager.
Can you help me select wines and spirits?
Our business is built on offering excellent advise. On our website you find a wide range of current Offers and Occasions, featuring curated selections of products based around popular events. Our website also has fantastic search and filtering features, allowing you to specify a tight range of products based around your likes. If you would like additional assistance while shopping online, you can contact our Customer Service team who will help you pick out the perfect products. Alternatively, you can contact or pop-in to one of our Stores in central London.
What Fine Wine services do you offer?
Fine Wine is central to everything we do at Jeroboams and we pride ourselves on offering a wide and comprehensive range of services to guide you through every step of the Fine Wine buying process. Please visit the Fine Wine Services section of our website to learn more, or contact a member of our Fine Wine Team.
What does it mean to buy wine In Bond?
Purchasing In Bond means that you don’t pay tax straight away. Most wine purchased Under Bond is sent to a professional storage provider where it is kept until the owner wishes to take home delivery, or sell their wine to a business such as Jeroboams. At the point of home delivery, the owner will be issued with an invoice for tax. Purchasing wine In Bond also simplifies shipping wine to another country with different rates of taxation.
All En Primeur purchases are made In Bond because of the potential for taxation to change between point of purchase and point of delivery.
Wines marked as ‘Broking’ are shown In Bond and in most cases are not available for immediate delivery because the stock is not currently in our warehouse. A delivery date will be available to view in My Account page.
Can you design a cellar plan for me?
Building a cellar is a joy, but knowing where to start, what to buy and when to drink wines can be difficult.With decades of experience buying and selling Fine Wine, we know which wines are perfect to drink young and which wines are ideal for aging over the medium to long term. A member of our Fine Wine Team can advise on building a cellar to your specification, whatever budget, and guide you through our Storage options.
What is En Primeur?
En Primeur, or “Wine Futures”, refers to the method of purchasing wine before it is bottled. En Primeur is typically the only means of securing the most desirable wines, especially those produced in minuscule volumes or in fantastic vintages, often at preferential prices. Wines will be shipping between 12 to 24 months after purchase, directly to your bonded storage account, or to a home address.
Can you advise on which wines are good for cellaring?
A member of our Fine Wine Team will be happy to advise on wines for short, medium and long-term cellaring. Please get in contact via the Fine Wine Team page, or via our Customer Services team.
My Account
How do I access my account?
Accessing your account is very straight forward. You can either following this link, or click on the My Account icon at the top of this page.
As an existing customer, how do I set up an online account?
Your existing Jeroboams account will be automatically linked to a new online account, which you can setup at the Registration Page by entering your name, email address, phone number and postcode.
Can I link more than one account together?
Please contact our Customer Service team who will be able to help you link accounts.
How do I update my account details?
You can update your account details via the My Account section of our website.
What can I do with my online account?
Your online account enables you to not only purchase wine from us, but you can also see your full account history, along with any wines held in your Jeroboams Storage account.
What happens if I have forgotten my username or password?
If you’ve forgotten your password, please click on the “Forgotten your password?” link on the login page, which will allow you to reset it. Please note you will need access to the email account you used to register with us.
Delivery
Where do you deliver?
Although we are “London’s Local Wine Merchant”, we pride ourselves on having a global reach. We offer a wide range of delivery services that stretch from wheeling a few bottles round the corner on our bikes, to arranging shipments across the world. Information on our standard delivery can be found on our Delivery page. Please get in touch with our Customer Services team to discuss any other shipping questions.
How long will my order take to arrive?
Our Standard Delivery time is 2-5 days for deliveries on the UK Mainland. However, deliveries to the Highlands and Islands, as well as Northern Island, will take a little longer.
A full list of estimates delivery times, along with charges and exclusions, can be found on the Delivery page.
Can I track my order?
You can see when your order is due for delivery via the My Account section of this website. You will also receive updates via text message when your order is out for delivery, including a delivery window.
Do you offer international delivery?
We offer delivery to most countries worldwide. Please get in touch with our Customer Services team to discuss shipment to non-mainland UK destinations.
Do you offer Click and Collect?
You can have your order delivered to any of our ten London shops within two working days. When collecting your order, you will be asked to provide identification. Taxi drivers, chauffeurs or anyone who is not the person under whose name the order was placed is not permitted to collect your order.
What happens to my order if I am not in?
If you happen to be out when your delivery is due for delivery, the driver will leave your wines in a designated safe space, or will take your delivery back to the warehouse. We will then be in touch to rearrange a new delivery date at your convenience.
Can I amend my order after it has been placed?
If you need to change or cancel your order, please contact our Customer Services team.
What if my order arrives damaged or is missing items?
We endeavour to ensure your delivery is in perfect condition. On the rare occasion that something arrives damaged or an item is missing, please contact our Customer Services team who will rectify any issues with your order.
Storage
Can you store wines for me?
Yes, with our professional storage solution, your wine will be kept in ideal conditions, allowing it to mature perfectly. Meticulous care and attention is paid to all aspects of storage. When your wine lands with us, it is thoroughly checked and assigned a unique number, before moving to its own location in the warehouse, where temperature and humidity are perfect, stable and monitored every 30 minutes. All stock is insured at current value. Condition reports, photography, and withdrawals of stock are available upon request at any point.
You can keep track of your cellar through our website, where incoming deliveries are shown alongside your inventory. A record of purchase price and current market value, as well as statistics on your stock, are shown at the click of a button. Our Fine Wine Team are also on hand to advise on cellar management, including drinking dates and selling you stock should you wish.
What happens when I withdraw my wine from storage?
Unless your wines are being transferred to another bonded storage location, or shipped overseas, duty and VAT will be charged at the prevailing rate on the original cost of your wine.
For the prevailing rate of Duty and VAT, along with other information on Storage, please visit our Storage page.
What do you charge for storage?
We charge £11 ex VAT per pack, per annum. A pack is defined as the size of a case our supplier has packed the wine in (for example, 6 x 75cl, or 3 x 150cl).
For more information about Storage charged, please visit our Storage page.
Can I transfer wine from another storage provider?
Yes, we accept the transfer of your wine from any other storage provider. Items must be full cases and in their original packaging. For more information, please contact our Customer Services team.
Is there a minimum charge for storing wine with you?
We have no minimum annual charge to store wine with us. The minimum quantity we accept is one pack, defined as the size of a case our supplier has packed the wine in (for example, 6 x 75cl, or 3 x 150cl).
For more information about Storage charged, please visit our Storage page.
Shops
When are your shops open?
Our shops are open seven days a week throughout the year, but are closed on certain Public Holidays. For more information on opening times, please see our Shops page to find out when the shops closest to you is open.
How do I contact your shops?
Our shops can be contacted via phone, email or by popping in-store. The contact details of each shop, and the manager in charge, can be found on our Shops page.
Can I taste wines in your shops?
Yes, we pride ourselves on always having open exciting wines and spirits to taste. On Friday and Saturdays throughout the year in particular, we have open wines and spirits from our current retail promotions. We also regularly host events from our Knightsbridge cellar—information on this can be found on our Events page.
Events
What events do you offer?
We offer a wide range of monthly tastings and dinners from the cellar underneath our Knightsbridge shops and locations throughout London, covering introduction to wine and producer specific tastings, through to First Growth dinners and spirits tastings. With food prepared by Michelin star Chef Philippe Roth, you will eat well. While there is a calendar of ready-made events prepared, we are pleased to create an event to your specifications, whether hosted at our Knightsbridge cellar or a location of your choosing. Please get in touch with the Cellar team to discuss any questions you may have.
Do you run private events?
Yes, our Events team can put together a bespoke tasting package for you based on your specifications or suggest something similar to one of our many popular events. Please get in touch with the Cellar team to discuss what we can do for you.
Refunds and Returns
What if my order has arrived damaged?
We endeavour to ensure your delivery is in perfect condition. On the rare occasion that something arrives damaged or an item is missing, please contact our Customer Services team who will rectify any issues with your order.
What if my wine is corked?
Although closure technology has come a long way, the threat of cork taint is an issue that haunts every bottle of wine sealed with this ancient closure. If you find that a bottle of wine purchased from Jeroboams is corked or faulty in some way, please bring it back to the shop where you purchased it or report it with an image to our Customer Services team.